FAQ

FAQ2019-05-08T16:33:51+08:00
Do I need an appointment?2016-09-21T06:22:06+08:00

Yes, we operate by appointment to allow you to plan your day and so we can plan ours. A confirmation text is sent to you on the trading day prior to your appointment to remind you. Of course, if we have availabilities when you walk in, then we would be happy to provide your grooming services straight away.

Arrival Time2016-09-21T06:22:26+08:00

Please arrive 15 minutes prior to your appointment so that you can relax, lose the jacket, store your valuables in a locker and start on your beverage in our Chill Out Lounge.

Mobile Phones2016-09-21T06:22:44+08:00

You’re here to switch off, so please do the same with your phone.

Cancellations2023-06-29T13:46:49+08:00

We commit time to you and require at least 24 hours’ notice if you wish to reschedule or cancel a booking. If you do not, then you forfeit your deposit and/or your gift voucher.

Deposit2016-09-21T06:23:19+08:00

Bookings longer than 2 hours require a 50% deposit via a credit card before the appointment is made.

Parking2016-09-21T06:23:38+08:00

His Majesty’s Undercover, Entry 377 Murray St. We are conveniently located at the Hay Street exit of His Majesty’s car park.

Female Companions2016-09-21T06:24:04+08:00

We do not have a waiting room for your Lady, however the City’s shops and cafes are just outside our door for her to enjoy.

Respect2017-12-04T22:02:33+08:00

Our staff and clients all deserve respect. We reserve the right to remove and report any persons who behave inappropriately.

Facilities2016-09-21T06:24:45+08:00

Include shower, change room, lockers and chill out lounge. These are complimentary and available for use before or after your service.

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